Privacy policy

Privacy at Hydrodol

Hydrodol (operated by BioRevive Pty Ltd) is dedicated to keeping your personal details private. Any information we collect in relation to you is held securely and your confidentiality is protected.

BioRevive Pty Ltd is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains how we collect, use and manage personal information that we hold about you. It details the types of information we collect, how we may use that information and who we may disclose it to.

If you have any questions relating to this privacy policy, please contact us using the details provided below.

What information do we collect?

If you are a healthcare professional

We may collect:

Your name, profession, business address and contact details
Any comments or suggestions you provide regarding our products
Details gathered during calls made by our sales representatives to ensure we provide a personalised service

If you are an individual consumer

We may collect:

Your name and contact details
Any personal information you provide to us relevant to your query, feedback or complaint. This may include health information that you expressly consent to provide.

We only collect information that is reasonably necessary for the activities outlined below. Personal information will usually be collected directly from you unless it is unreasonable or impractical to do so, or you have consented to us obtaining the information from another source.

How we use your personal information

We may use your personal information to:

Administer and manage the products and/or services we provide to you
Provide information about Hydrodol products, services or updates that may be relevant to you
Respond to queries, feedback or complaints
Conduct internal statistical analysis relating to the distribution and performance of our products
Facilitate internal business operations and comply with legal or regulatory obligations

Disclosure of personal information

We may disclose your personal information:

To our employees, agents, contractors or third-party service providers who assist us in operating our business (including administrative, marketing, logistics, legal and financial services)
Where we believe in good faith that the law requires or permits us to do so (for example, law enforcement or government agencies)
Where you have provided consent.

We do not sell, rent or trade your personal information to third parties.

Cookies and website usage

Hydrodol may use cookies to:

Enable website functionality such as shopping carts
Improve user experience and website performance
Provide personalised content or product recommendations.

Cookies sent to your computer from our website generally only last while you are browsing our website.

In some cases we may collect your IP address when you submit forms or complete a purchase in order to maintain website security and assist with order tracking.

Information security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in physical records. Access to this information is restricted to authorised personnel who require it for legitimate business purposes.

Where personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it, subject to any legal record-keeping requirements.

Access and correction

You may request access to the personal information we hold about you at any time. We will respond to your request within a reasonable period.

If you believe that the personal information we hold about you is inaccurate, incomplete or out of date, you may request that it be corrected.

Contact us

If you have any questions, concerns or complaints about this privacy policy or how your personal information is handled, please contact us:

Email: hello@substancehq.com.au